Last Updated: May 13, 2026
At Teemoria, every order is made with care. Many of our products are personalized or made to order, which means each item is created especially for you based on the names, text, photos, or custom details you provide.
Please read our return and refund policy carefully before placing your order.
For any return or refund questions, you can contact us at:
Email: info@teemoria.com
Website: teemoria.com
We have a 30-day return policy, which means you have 30 days after receiving your item to contact us about a return, replacement, or refund request.
To be eligible for a return, your item must be:
Please contact us first before sending any item back. Items returned without prior approval will not be accepted.
Because many Teemoria products are personalized or made to order, we generally cannot accept returns or cancellations for custom items unless there is a quality issue, production error, damaged item, or wrong item received.
This includes products customized with:
Please double check all personalization details before placing your order. We are not responsible for errors submitted by the customer, including misspelled names, incorrect dates, wrong photos, or incorrect custom text.
Please inspect your order as soon as it arrives.
If your item is defective, damaged, misprinted, or if you received the wrong product, please contact us immediately at info@teemoria.com.
To help us resolve the issue quickly, please include:
Once we review your request, we may offer a replacement, refund, or another suitable solution.
If the issue was caused by our mistake, you will not be responsible for the return shipping cost.
To start a return, please contact us at:
If your return is accepted, we will provide return instructions, including where and how to send your package.
Please do not send your item back before contacting us. Returns sent without approval may not be processed.
Return Address: [Please insert your official return address]
If the return is caused by a customer reason, such as ordering the wrong size, choosing the wrong product, entering incorrect personalization details, or simply changing your mind, the customer is responsible for the return shipping cost.
If the return is caused by our error, such as a damaged item, defective product, incorrect item, or production mistake, we will cover the return or replacement cost where applicable.
Shipping costs may vary depending on your location and the shipping carrier you choose.
We do not accept returns for:
Please contact us if you have questions about whether your item is eligible for return.
Because our products are often made to order, we do not guarantee direct exchanges.
If you ordered the wrong size or selected the wrong item, please contact us at info@teemoria.com. We will do our best to help, but custom products may not be eligible for exchange once produced.
For non-custom eligible items, the fastest way to receive a different item may be to return the original product after approval and place a new order.
If you need to change or cancel your order, please contact us as soon as possible at info@teemoria.com.
We cannot guarantee changes or cancellations once the order has entered production, especially for personalized products.
Once a custom item has been produced or shipped, it cannot be canceled due to its personalized nature.
If your order is shipped to the European Union, you may have the right to cancel or return certain non-custom items within 14 days after receiving your order.
However, this cooling-off period may not apply to products that are made to order or clearly personalized.
This does not affect your rights if the item is damaged, defective, incorrect, or not as described.
For eligible non-custom returns, the item must be in the same condition that you received it, unworn, unused, unwashed, with tags if applicable, and in its original packaging. Proof of purchase is required.
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
If you have not received your refund after approval:
If you have any questions about returns, refunds, replacements, or damaged items, please contact us:
Teemoria
Website: teemoria.com
Email: info@teemoria.com
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